NTT DATA Services currently seeks a Field Tech Analyst - Austin, TX to join our team in Austin, Texas (US-TX), United States (US).
Executes service delivery (IMAC, Break Fix, Desk Side Support) according to Client policies & procedures Coordinates with end users on expectations and availability to conduct services Performs troubleshooting, parts replacement, system upgrades, and basic deployments and repair on Client assets Identifies potential issues that could adversely impact End User experience and follows through on action steps Uses advanced tools/technical knowledge to remediate client problems and conduct scheduled installations Provides technical feedback on technical process issues to improve overall service delivery Strives to meet Client service level agreements/objectives and customer satisfaction goals Escalate to lead or according to Client service management processes on issues that impact a Client End User and/or entire operation at site Basic installation and maintenance of technical products Follows predefined procedures and task in everyday activities Work is regularly reviewed by a more senior level technical specialist Reviews, troubleshoots, and approves operational quality desktops, notebooks, printers, and associated peripherals Installs, maintains, and optimizes desktop/notebook configurations at Client site Diagnoses and resolves product performance problems Performs maintenance and repair services Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance Instructs customer in the operation and maintenance of the system
2+ years’ work experience with desktop support, hardware, and/or iPhones, Androids
Highly Preferred Skills:
Experience in servicing/deploying computer equipment Helpdesk experience preferred, alongside proven customer service background Basic networking administration skills; L1 or L2 is a plus. ServiceNow ticketing system, but open to any SCCM knowledge Individual will be knowledgeable of Windows operating system environment Able to comprehend and follow verbal and written technical instructions and scripts Qualified resources should have A+ certification or equivalent skill set, basic Windows troubleshooting will be involved Certification in various hardware platforms may optionally be required for servicing hardware issues Individual must have the ability to receive calls during the normal business day and after hours Physically be able to lift and move Enterprise and Client technology hardware in Client environment Excellent verbal and written communication skills with emphasis in customer services, including experience handling difficult customer and conflict resolution Excellent interpersonal skills and ability to work collaboratively in a team environment Ability to respond to night and weekend onsite work as requested, and work overtime as requested Ability to drive own car to other locations
This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.
About NTT DATA Services
NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.
NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.
NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.