We are looking for a Field Applications Engineering Program Manager with technical knowledge of server products and program management skills. This individual will be responsible for developing, implementing and managing the global Field Applications escalation process which will be used to align engineering teams and Senior Management on critical and revenue gating issues. You will also be responsible for driving the process to correlate our HPC pipeline in Salesforce to the engineering activities that allows AMD to win in this segment. The applicant must be a team player with a commitment to meeting deadlines and an aptitude to thrive in a fast paced, multi-tasking environment. The position is based in our Austin, Texas office.
Primary contact for global issues requiring L1, L2 or L3 escalations Develop process around field escalations, including issue management using JIRA Align with cross-functional teams on customer engagement, with emphasis on driving technical enablement/communications, technical support, and debug/issue resolution Coordinate aggressive resolution of all engineering escalations in alignment with target customer schedules Identify engineering schedules, resource requirements, and status reporting for customer escalations Identify program risks and work with engineering teams develop mitigation plans Manage customer critical issues and escalations Drive for highest levels of customer satisfaction Other responsibilities as needed to fulfill role
1-5+ years of experience in the computing industry, at the OEM, ODM, or technology provider level 1-5+ years of experience managing and delivering programs Excellent teamwork skills and capable of working independently in multinational organizations Experience leading cross-functional and cross-regional teams to deliver program goals Experience working with vendor partners in various levels of technical and business relationship engagement Highly motivated team player with excellent communication skills, initiative, superior problem-solving skills, the ability to prioritize tasks and willingness to learn and adapt Soft skills necessary to successfully leverage resources in a matrix organization Deadline oriented with an ability to manage multiple tasks and projects Excellent English written and verbal communication skill is a must PMP certification a plus, but not required
Technical BS, or higher, Engineering (Computer or Electrical), Mathematics, Physics strongly preferred